Operations Supervisor-MO DS III Water Distribution & Collections (Fort Leonard Wood)

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46states and Ontario, Canada. To learn more about American Water andadditionalcareer opportunities, visit www.amwater.com.


Primary Role: Responsible for all activities involving the operations and maintenance of the water treatment, distribution, and wastewater collection facilities. Supervisory responsibilities for water treatment plants, wastewater collection system and all operators. Develops processes for daily staff work functions, oversees collection and use of operational and maintenance information. Leads implementation of Health and safety program. Demonstrates visible leadership by example utilizing participative management involving employees and teamwork whenever possible. Interacts with subordinates, superiors, other agencies, and customers to facilitate smooth system function.

Key Accountabilities:

  • Directs day-to-day activities and schedules of assigned staff and participates in review and evaluation of staff performance related to well water treatment and wastewater collection systems. Supports Utility Manager in hiring and disciplinary actions in accordance with company policies
  • Accountable for achieving state, federal and local standards for water and wastewater regulatory requirements. Assures that all Human Resource, OSHA, Department of Labor and Department of Defense notifications are displayed for all employees to view, checking periodically for compliance.
  • Supervises the maintenance of work records and preventative maintenance records and prepares various reports utilizing the computerized maintenance management system
  • Follows and implements Companys Environmental, Health, and Safety Policies. Leads implementation of Health and Safety program
  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas
  • Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations and all customers.
  • Deputizes for Utility Manager as directed by Utility Manager and Director of Operations
  • Performs other related functions assigned or as they become apparent or as management assigns


  • Ability to build and sustain a collaborative, high performance team culture that encourages creativity, innovation, empowerment and vision.
  • Proactively introduces change into the facility to address emerging issues
  • Encourages the effective use of technology to improve facility operations
  • Institutionalizes the concepts of continuous quality improvement activities, performance measures and benchmarking.
  • Can clearly articulate complex issues both verbally and in writing to technical and non-technical people
  • Ability to plan, coordinate and supervise the work of employees.
  • General knowledge of MS Office products, MS Word and Excel, and be able to learn the use of new software with training assistance
  • Ability to plan and present safety training to employees.
  • Extensive knowledge related to management of water and wastewater treatment systems and processes.
  • Knowledge of state and federal environmental regulations for areas of responsibility


  • Graduation from an accredited college or university with a degree in sanitary, chemical, civil, electrical or mechanical engineering, public or business administration or other equivalent degree: and four (4) years of water/wastewater treatment management experience. Additional qualifying experience may be substituted for the degree on a year for year basis.
  • Minimum of 10 years in water/wastewater industry
  • Minimum of 5 years supervisory/management experience

Licenses & Certifications:

  • Possession of a Missouri Department of Natural Resoures Distribution System Class III license orability for reciprocity from another state.
  • Must possess a valid state drivers license.

Work Environment:

  • Employee may be required to work indoor or outdoor work during seasonal heat and cold or other adverse weather conditions.
  • Employee may be required to work where regularly they may be exposed to fumes, dust and odors.

Travel Requirements: <10%.

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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